Customer Support Assistant

Job Description:

We are seeking a proactive and detail-oriented Customer Support Assistant to join our team in Orlando, FL. In this role, you will be responsible for supporting our customers by providing outstanding assistance and ensuring their needs are met in a timely and professional manner. You will play a key role in enhancing the customer experience and ensuring smooth communication between customers and our team.Responsibilities:Handle customer inquiries and assist with order-related questions via phone and email.Resolve product or service issues efficiently and escalate as necessary.Provide detailed information about products, warranties, and return policies.Maintain accurate records of customer interactions and transactions.Support the sales and logistics teams in fulfilling customer requests.Collaborate with the customer service team to ensure consistent and excellent support.Assist with managing returns, exchanges, and tracking orders.