Care Connector

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Our promise to you:Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.Schedule: Full TimeShift : Day'sLocation: East Orlando, FLYou Will Be Responsible For:

Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.

Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.

Copies, scans, files, and distributes documents.

Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed. Inputs clinical information and discharge planning details into the medical record as appropriate for the role.

Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.

Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:

Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.

Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.

Assist in the completion and maintenance of care management contracts during and after patient’s hospitalization.

Ensures all contract information is accurately documented and maintained in patients’ medical record.

Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.

Performs other duties as assigned.

QualificationsKNOWLEDGE AND SKILLS REQUIRED:

Ability to communicate effectively with diverse populations

Ability to demonstrate compassion, responsiveness, and initiative

Ability to effectively present information and respond to questions from patients/family

Critical thinking and problem-solving skills

Knowledge of and ability to utilize internal and external resources

Flexibility in prioritization and effective organizational skills

Ability to multitask and function in a stressful, fast-paced environment

Professional presentation and decorum aligned with environment in which they are situated

Ability to speak using clear and professional language

Demonstrate written communication skills

Demonstrate interpersonal/verbal communication skills

EDUCATION AND EXPERIENCE REQUIRED:High School Diploma or GEDAt least one-year experience in a customer service environmentAt least 6 months of experience in a healthcare environmentThis facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.Category: Case ManagementOrganization: AdventHealth East OrlandoSchedule: Full-timeShift: 1 - DayReq ID: 24039451We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.