Specialist, Member Care

NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology within our three groups: Youth & Recreational Sports; Golf; and Betting, Gaming & Emerging Media.  At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips; TeamUnify, swim team management services; GoMotion, sports and fitness business software solutions; and NBC Sports Edge, a leading platform for fantasy sports information and betting-focused tools.  At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  Come join us as we work together as one team to innovate and deliver what’s Next.  As a Member Care Specialist, you will deliver extraordinary service with a personal connection to every single golfer you touch. By solving problems and uniting golfers with their passion, our team is redefining golfer care on a grand scale. From the traveling golfer looking to book a tee time next month, to the less technologically savvy golfer trying to book a single for this afternoon, it is the role of the Golfer Care Specialist to create raving fans by providing exemplary service. If you have a desire to help others to go along with your love for golf, this is the job for you.  

Job DutiesSuccessfully book golfers tee time requestsEnsure golf course calls are answeredProviding customer service that leads to unparalleled, personalized service by answering questions & general inquiries about our client golf coursesInput data into the company computer platform to keep each customer record updatedParticipate in a quality program to certify that a high level of accuracy and Golfer Care are consistently being deliveredDeliver our “why” and commit to the growth of our great service