Customer Service Engineer II (InVitro), Sunnyvale, California

MegaLabNow’sour time to inspire the future of healthcare together.SiemensHealthineers is a leading global medical technology company with over 170 yearsof experience and 18,000 patents. More than 48,000 dedicatedcolleagues in over 70 countries are driven to shape the future of healthcare.We stand with our customers around the world to support them in delivering highquality care to their patients. An estimated 5 million patients across theglobe benefit every day from our innovative technologies and services inthe areas of diagnostic and therapeutic imaging, laboratory diagnostics andmolecular medicine, as well as digital health and enterprise services. This iswhat truly matters to us.Join our team nowat Siemens Healthineers as Customer Service Engineer II based inSunnyvale, California.This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As a Customer ServiceEngineer II, you will be responsible for :The Automation Customer Service Engineer II is a site-based,customer-facing role that installs, services, maintains and modifies automationequipment at customer sites. This highly visible role is a criticalcomponent to our holistic approach in solving our customer’s most difficultproblems. Specialized training will be provided in order to ensurequality in the work performed.The Automation Customer Service Engineer II in most cases willreport to an onsite manager. The majority of Automation Customer ServiceEngineers will report to the same facility each day. However, there willbe times when work is required at other customer locations in support of theregion.The ideal candidate will have some automation tracking experiencein a fast-paced and demanding work environment.Provide service,preventative maintenance, modifications, and installations on SiemensHealthineers Diagnostics automation systems at customer site with minimalsupervision.

Troubleshootsystem failures and provide on-site customer repairs; responsible fordelivering both timely and effective repairs.

Provide adequatetraining of operators to ensure optimal system performance, resulting insuperior customer satisfaction.

Manage companyassets including, cell phone, computer, tools, inventory parts, etc.

Establish andfoster positive business relationships with customers and peers.

Performadministrative duties including, but not limited to, recording of time worked,training, expense reports, etc.

Provide ongoingfeedback to customers and manager in regard to equipment repair status.

Interfacingregularly with the technical support center in order to provide the highestlevel of customer care.

Perform other service work as needed insupport of the broader region and customer base.

This position may suit you best if youare familiar with what is below, and would like to do develop your career withHealthineersHigh schooldiploma required. Associates Degree in Electrical, Mechanical, orsimilar engineering program preferred. Equivalent military training ispreferred

Generally, 8+years of related experience.

Previousexperience servicing factory automation systems and/ or robotic systems and/orprior experience in diagnostics laboratories and relative instruments stronglypreferred.

Ability to workboth individually and in an established team setting.

Proved trackrecord of strong customer service skills as well as excellent communicationskills.

Ability tointerface with customers, peers, internal support center employees in apositive and professional manner.

Must be able toutilize a computer and computer-based tools for reports, emails, and generalcommunication.

Willingness andability to travel domestically and internationally at times for training.

Willingness and ability to work differentshifts, on-call, nights, and weekends in case of need.

Demonstratedexperience in continuous improvement.

Ability to traveland provide service as needed for assigned area as well as other areas asneeded.

Siemens Healthineers has recently announced the nextsteps in our continued commitment to prioritize colleague health, comply withcustomer/business partner requirements, and help preserve our businesscontinuity. Going forward, please be aware that Siemens Healthineersrequires full vaccination for COVID-19 for our U.S. employees, contractors, andbusiness partners, where local conditions allow, who:1) Are customer-facing (e.g., those required to visit acustomer/business partner site or interact in-person with customers at anyconference or meeting) OR2) Come on-site, whether regularly or occasionally, atany Siemens Healthineers location.At Siemens Healthineers, we value those whodedicate their energy and passion to a greater cause. Our people make us uniqueas an employer in the med-tech industry. What unites and motivates our globalteam is the inspiration of our common purpose:To innovate for healthcare, building on our remarkable legacy ofpioneering ideas that translate into even better healthcare products andservices. We recognize that taking ownership of our work allows both us and thecompany to grow. We offer you a flexible and dynamic environment and the spaceto move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcareis delivered, visit our career site at https://usa.healthcare.siemens.com/careers .If you wish to find out more about the specific beforeapplying, please visit: https://usa.healthcare.siemens.com/about .As an equal-opportunity employer we are happy to considerapplications from individuals with disabilities.Organization: Siemens HealthineersCompany: Siemens CorporationExperience Level: Mid-level ProfessionalJob Type: Full-timeEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .