Technical Support Engineer - UX

Job Description

• Responsible for managing andresolving challenging issues forServiceNow partners andcustomers. ​
• Own and resolve technical casescreated by customers seekinghelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform.​
• Quickly gain an understanding ofthe ServiceNow platform and allcore functionality. ​
• Gather and analyze data with aview to isolate the potentialcause of the issue. ​
• Involve others as appropriate toaccomplish individual and groupgoals.

Qualifications

• 0-2+ Years Technical Support expertisewith high quality results
• Demonstrated ability to troubleshootdifficult technical issues with ease and complexity
• Strong ability to read basicJava/JavaScriptcode
• Able to communicate professionally with customers and articulate subject matter to a broad variety of audiences
• Strong personal commitment to qualityand customerservice

TR21

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.