Customer Service Rep

We are a telemarketing company looking for motivated, career driven, dedicated individuals to be apart of our team. Our aim is to provide excellent customer service to our clients, to ensure client’s satisfaction is met. We provide a comfortable and well-equipped environment to our staff.

We are looking for a qualified professional for the following position.

Customer Service Rep 1-9pm

Responsibilities:

As a customer Service Rep, you’ll ensure customers receive a hire level of care and attention. You’ll problem-solve and take ownership for each customer request.

The ideal candidate has a positive, can-do attitude and the desire to turn a negative into a positive.

You’ll bring a high level of enthusiasm and a sales mentality to ensure existing clients have the support they need.

Ensure a seamless, complete and effective process of contract verification for all prospective clients.

Process and apply customer payments to invoices and transactions.

Be the initial point-of-contact for calls from existing and prospective clients.

Provide basic and accurate information via phone/email.

Perform other clerical duties such as filling, photocopying, printing and faxing.

Requirements:

One plus year of work experience as a customer service rep or similar role.

Proficiency in Microsoft Excel and Word

Professional attitude and appearance

Ability to be resourceful and proactive when issues arise

Excellent multitasking and time management skills with ability to prioritize effectively

Excellent customer service skills

Able to work on your own initiative

High School Diploma or GED

Data entry experience

Sales Experience is a plus but not required

Must also be articulate and be able to communicate with sale reps in regards to client inquiries and contracts.

Must be flexible and adaptable to a changing work environment and able to multi-task in a fast paced environment.

High level of attention to detail is a must

Fluent in English and Spanish is a plus

To schedule an interview contact Anthony

Call 407-600-0352