Customer Support Assistant

We are seeking a detail-oriented and professional Customer Support Assistant to join our growing team in Miami. This role focuses on delivering high-quality support to clients, ensuring inquiries are handled efficiently, and contributing to a seamless customer experience. The ideal candidate is organized, communicative, and committed to upholding a high standard of service.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and emailProvide accurate information regarding services, processes, and client requestsMaintain organized records of customer interactions and updatesCoordinate with internal teams to ensure timely resolution of client needsAssist in tracking customer feedback and identifying service improvementsSupport administrative tasks related to customer service operations