Client Success Associate

Travel Required: Yes, 75%, Miami - Fort-LauderdaleThe Client Success Associate is responsible for managing a portfolio of clients and providing exceptional account management in our FL Market.Primary Job Duties:Work with the Operations Consultant teams to remain closely aligned on supporting markers of success for market clientsOversee the successful completion of compliance requirements by all needed participants Collaborate with other Privia teams, both locally and nationally, to drive the success of the clients digital front door presence.Assist with changes, updates, and ongoing issue resolutionServe as a communication liaison between clients and our internal teams to ensure prompt response, resolution and follow up as neededProvide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied Provide regulate status updates to the Sr. Director of Practice Operations via regular operating meetings and one-off communicationsBe well versed on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)Collaborate with Key stakeholders, both internally and client facing, as it relates to administrative and IT related issue tracking and resolutionWork closely with clients to launch participation in available group purchasing optionsProvide key market updates via professional communications to all clients in the portfolioThis individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence Leverage available technology platforms for reporting needs, project planning, and providing EMR assistance to clients (schedule template builds, building and generating reports as applicable, ad hoc EMR updates and changes, updating and maintaining project planning software, ensuring CRM accuracy and reporting, and sprint planning)