Pharmacy Technician

Job Title: Pharmacy TechnicianJob DescriptionProvide initial support for customer requests via telephone, email, or other available means of contact to the Support Center. Quickly assess the member's issue and provide first-level support for problem resolution. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area.Responsibilities

Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans and using the Open Door Policy.

Complete work assignments and priorities by using policies, data, and resources.

Collaborate with managers, co-workers, customers, and other business partners.

Identify priorities, deadlines, and expectations, and carry out tasks.

Communicate progress and information effectively.

Determine and recommend ways to address improvement opportunities.

Adapt to and learn from change, difficulties, and feedback.

Essential Skills

Registered Pharmacy Technician

Customer service experience

Strong computer skills

Experience with Microsoft Office

Certified Pharmacy Technician (CPhT)

Specialty pharmacy experience

Mail order pharmacy experience

Additional Skills & Qualifications

Experience in a call center environment is a plus

Willingness to learn

Ability to execute and get results

Ethical behavior and compliance with company policies

Adaptability to changing work demands

Work EnvironmentProfessional Call-Center environment. The pharmacy is open Monday to Saturday from 8am to 9pm, with a shorter shift on Saturdays and overnight shifts available. Training lasts for 3 weeks and is mandatory, with schedules from 9am to 6pm or 8am to 5pm. Post-training shifts can vary between 9am to 9pm, including 9-6, 11-8, and 12-9 shifts. Contractors receive a 1-hour lunch break, and no overtime or weekend shifts are required. The facility is closed on Sundays.Pay and BenefitsThe pay range for this position is $20.00 - $20.00 Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Kissimmee,FL.Application DeadlineThis position will be accepting applications until Jan 31, 2025.About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.