Front Desk Associate

Currently seeking to hire a qualified Front Desk associate to join our guest-focused team.

The Front Desk associate is usually the first person that our guests come in contact with. This valued associate handles all stages of our guests reservation and is key in creating an enjoyable stay at our family owned resort.

Responsibilities:

Greets guests upon arrival

Checking guests into the resort and ensuring expectations are met

Checks guests out at the end of their stay

Responds to guest requests and relays information to other team members

Answers guest phone calls and responds to inquiries

Checks that each room has been adequately cleaned prior to guest checking in

Retrieves and responds to room reservation requests from computer

Ensures guests requests are satisfied

Informs other team members (housekeeping, maintenance) of special guest requests

Posts any submitted charges to guest account

Reviews all guest arrivals and departures, and communicates with Housekeeping

Assigns rooms to guests as needed for day reservations

Ensures that the front desk area is in a presentable manner

Assists guests with launching boat by unlocking the gate, answering questions, assigning dock space, and educating on coming and going through the channel

Maintains high standards of personal appearance and grooming

Treats other team members with respect

Maintains and ensures compliance of all policies and procedures

Hours Available: Full-Time, Part-Time, Variable

Salary: Based on experience