scheduling and service manager

scheduling and service manager.

jacksonville , florida

posted today

job detailssummary

$48,000 - $52,000 per year

permanent

high school

category office and administrative support occupations

referenceAB4614276

job detailsWe are seeking an organized and customer-focused Scheduling & Service Manager to join our team at a well established commercial construction company. This role is essential to ensuring that our clients receive timely and professional responses to their roofing issues, especially during periods of high demand, such as during heavy rain. The Service Manager will log and manage roof leak work orders, coordinate schedules, and ensure that all service requests are completed efficiently. Skills and Qualifications

Outgoing, positive attitude with strong communication skills, especially when dealing with customers in stressful situations.

Highly organized with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Comfortable learning and using service management software (FCS) – prior experience is a plus but not required.

Excellent problem-solving abilities and the capacity to remain calm under pressure.

Basic invoicing and administrative skills.

strong team player with the ability to collaborate across departments.

salary: $48,000 - $52,000 per yearshift: Firstwork hours: 7 AM - 4 PMeducation: High SchoolResponsibilities

Work Order Management: Log all roof leak work orders using the FCS system. Ensure that every customer receives prompt acknowledgment of their work order.

Customer Communication: Regularly update customers on the status of their work orders from receipt to completion, ensuring exceptional customer service and managing expectations effectively.

Scheduling: Coordinate service crews and schedule roof leak repairs in a timely manner, prioritizing urgent cases and maintaining efficient use of resources.

Invoicing: Accurately prepare and process invoices for completed work orders, ensuring all details are captured in the FCS system.

Issue Resolution: Act as the primary point of contact for customers experiencing leaks, including handling difficult or upset customers with empathy and professionalism.

Team Coordination: Work closely with roofing technicians and other team members to ensure seamless operations, especially during high-volume periods.

Performance Tracking: Monitor work order completion, track metrics for service efficiency, and assist with reporting on performance.

Quality Control: Review completed work to ensure it meets company standards and follow up with customers to confirm satisfaction.

Training: Quickly learn the FCS system and provide support to others on its usage if needed.

Emergency Response: Be prepared to handle an influx of leak calls, particularly during adverse weather conditions. During a week and a half of rain, we typically receive around 180 calls.

Skills

Scheduling

Appointment Scheduling

Managing

Customer Relationship Management (4 years of experience is required)

Customer Service

Empathy

Patience

Active Listening

Prioritizing

Organization

Maintaining Calendars

Dispatch

Written Communication

Microsoft Office

Phones

Business operations

Adapting to Change

Operations

Scheduling Appointments

Qualifications

Years of experience: 4 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.MMmeaghan mccahill

meaghan.mccahill@randstadusa.com