Project Manager I, CX Transformation

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Job DescriptionEvery day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS?About the Team: As a Project Manager, CX Transformation, you will be responsible for executing the client experience transformation within the Global Client Experience (CX) organization working across the team’s more than 7,500 colleagues. The CX organization consists of client care and support, onboarding services, client success and custom value-add services for the banking solutions line of business. Our team is on a mission to earn the loyalty of clients with one unified, reliable and flexible experience that delivers value.About the Role:In this role, you will lead individual initiatives that aim to deliver on our three-year transformation journey to realize this mission. You will be working alongside members of the senior leadership team and will be required to display tenacity, creative problem solving, high level of discernment along with the ability to navigate large complex organizations. Candidates who are adept at influence and emotional intelligence will excel in this highly visible, strategic organization.If you are up for the challenge, we want to learn more about you and the diverse skill set you can bring to our high performing team.What You Will Be Doing:Plans and coordinates all aspects of non-technical projects from initiation through delivery.Manages project initiation activities including identifying contractual obligations, client or business needs and goals, existing situation, and necessary contacts.Ensures requirements for internal projects align to operational standards. Develop alternate requirements or document exceptions as appropriate.Develops, defines, and executes project plans, project scope, activities, schedules, budgets and deliverables.Identifies needed resources for projects, defines and assigns major project roles.Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope.Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.What You Bring:A Bachelor’s degree in business administration or the equivalent combination of education2+ years of project management experienceExperienced in client-facing rolesKnowledge of financial services industrySkilled in the use of project management software to manage projectsAbility to maintain confidentiality and carry out assignments that are sensitive in natureWhat We Offer:A multifaceted job with a high degree of responsibility and a broad spectrum of opportunitiesA broad range of professional education and personal development possibilities – FIS is your final career step!The chance to work on some of the most challenging, relevant issues in financial services & technologyA fantastic range of benefits designed to help support your lifestyle and wellbeingA work environment built on collaboration, flexibility and respect.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass