Call Center Representative

Position OverviewThe Call Center Representative handles customer communications by phone and provides timely, professional assistance with questions, scheduling, and follow-up. The position requires strong communication skills and the ability to document customer interactions accurately.Key ResponsibilitiesAnswer incoming customer calls professionallyRespond to questions regarding company services and processesSchedule and confirm appointments when neededMake outbound calls for customer follow-up and confirmationsDocument calls and update customer informationRoute questions or concerns to the appropriate team memberFollow up on customer requestsMaintain accurate communication records