Project Manager - Eurofins Environment Testing Southeast - Orlando (Altamonte Springs), FL

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.The Project Manager is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM II role fosters and develops client relationships in support of the laboratory mission.Understanding of environmental regulations and monitoring protocols is essential.Essential Duties and Responsibilities:Project set-up

Project review in LIMS

Sets up project

Adds any project notes (special reporting and invoicing instructions, etc.)

Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)

Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)

Sets up client for Total Access

Manages purchase orders, task orders, contracts, and change order requests

Verifies that lab compound lists and limits meet project requirements for new projects not quoted

Adds any project specific limits/lists to LIMS

Deliverable assignment and delivery route

For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.

Communicates project details to operations

Initiates project kick off call with client and pertinent staff, if needed

Engages work share labs, service centers, and non-Eurofins Environment Testing America locations as needed for new projects not quoted

Works with operations to ensure adequate capacity for incoming work (forecasting)

Provides updates to operations on upcoming work

Familiarity with state and national program requirements as it pertains to work mix

Create bottle orders

Schedules courier or field sampler, if needed

Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new work

Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing work

Initiates approval process for any subcontract labs not on the approved list

Generates subcontract paperwork

Generates accounting software requisition when sending subcontract samples

Verifies that lab certification meets project requirements

Verifies that lab compound lists and limits meet project requirements for new quotes

For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket

Engages workshare labs, service centers, and non-Eurofins Environment Testing America locations as needed for new quotes

Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)

Sample Receipt

Communicates any issues to clients for duration of project

Manages incoming work for Rush and short holds

Reviews log-in

Resolves log-in issues with client

Informs client of any log-in discrepancies

Sets samples to “available” after review

Sends client sample receipt confirmation

Reviews draft invoice

Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing

Reporting

Client specific report requirements

Reviews job list daily and manages due dates

Communicates any expected delays to clients before the job due date

Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client

Reviews reports and EDDS before issuing to the client

Confirms correct report format and EDD format is used

Creates and issues final report by client due date

Issues final data packages

State reporting forms and submission

DMR forms

EDD checkers

Data upload

Compiles case narratives

Invoicing

Sets up delivery route

Reviews final invoice before issuing to client

Generates credit/debit memos as needed

Submits credit/debit memos for approval

Submits approved credit/debit memos to client, if needed

Submits revised invoices

Initiates follow up calls to confirm correct invoicing

Works with collections on A/R follow up

Regular review of A/R status

Client set-up

Work with CSM to communicate lab capabilities to the client

Requests new client review

Confirms sales assignments with Business Development Manager and Account

Executives

Takes new quote requests from clients

Reviews client contract requirements/coordinates review with CSM, LD, etc.

Reviews purchase orders

Submits purchase orders for approval and returns approved orders to client

Follows up on client terms and credit limit

Account Maintenance

Follow up calls and visits with clients

Submits client complaints and participates in corrective action / follow-up as needed

Communicates client issues / complaints to sales

Follows up on client requests

Provides technical support as needed

Uses company resources to follow up on client requests

Familiarity with company capabilities and key contacts

Forward opportunities and leads to sales

Forecasts upcoming work

Asks for the next opportunity

Supports the follow up of quotes/bids for tracking purposes

Mentors less senior staff on account maintenance

Area of responsibility (air, regulations, etc.)

Quotes & Proposals

Initiates project QAPP review with operations, quality assurance, and subcontract labs as needed

Initiates technical support from operations as needed (special requests, method development, technical review, etc.)

Quote generation and approvals

Reviews client quote requests for capabilities, certifications, scope

Confirms client contracts (if applicable) and pricing

Determines lab placement for the work

Confirms that lab certification meets project requirements

Confirms that lab compound lists and limits meet project requirements

Creates quotes

Submits quotes for approval

Sends quotes to client

Forecasts quotes

Provides QAPP/SOW information to the client as needed

Updates status in LIMS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.Education/Experience (BMQ):Education:BS/BA in Chemistry/Sciences (six years related experience may substitute for a degreeExperience:

Minimum 2 years of client-relationship/customer service experience or Project Management experience

Prefer 1+ year bench chemist or field experience

Requires additional lab training in methods and QA across multiple Departments

Understanding of environmental regulations and monitoring protocols is essential.

Authorization to work in the United States indefinitely without restriction or sponsorship

Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Ability and/or Skills (BMQ):

Able to learn Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems

Program specifications and laboratory procedures

Environmental regulations

Process improvement methods

QA program plan

Contract compliance

Laboratory methods and techniques

Knowledge of the LIMS

Strong interpersonal skills

Effective problem-solving skills

Effective communication skills

Effective time management skills as demonstrated by successful and timely completion of projects

Strong organizational skills

Proven client service skills

Leadership skills

Computer skills - using routine software applications, such as

Outlook, Office, Excel, Word, Access, and PowerPoint.

Multi-tasking to complete all client requirements, facility requirements, and Eurofins requirements

Adaptability and flexibility to meet the demands of frequently changing priorities

Ability to ensure requirements for On Time Delivery are met.

Effective verbal and written communications for client interactions, facility interactions, and problem resolution.

Problem resolution—Raise issues and identify obstacles for resolution to meet client needs and requirements. Ensure that the right people are involved with the resolution of issues that cannot be personally resolved.

Manage conflict resolution.

Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.

Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.

Full-time position working Monday - Friday 9am - 6pm. Candidates living within a commutable distance of Altamonte Springs, FL are encouraged to apply.Compensation range: $50,000 - 60,000/yr.Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.To learn more about Eurofins, please explore our websitewww.eurofinsus.com.We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!Find out more in our career page: https://careers.eurofins.com/Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.