Retail Sales Specialist

Who We Are

Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from user testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date.

The Role

We are looking for multiple experienced Retail Sales Specialists to join our amazing team of mission-driven individuals. The role will be responsible for engaging in-store customer traffic and educating potential customers about our hearing solutions to enable them live more connected and empowered lives. It's a consultative sales process that involves on-the-feet problem solving, empathy and tenacity.

The role is perfect for an energetic, empathetic self-starter with direct selling experience looking for the next challenge, who genuinely enjoys interacting with people and wants to play a vital role in a fast-growing startup. The role involves building relationships through multiple touch-points and delivering an exceptional experience at every point along the way.

Location:

Gaithersburg, MD

Who You Are

A forward-thinking, empathetic, driven sales professional with a devotion to quality customer service and a passion for helping others.

Responsibilities

Provide an exceptional consultative sales experience to our in store customers

Effectively communicate our unique offering and mission to prospective customers

Develop strategies to increase sales and conversion methods

Manage customer pipelines and the entire sales process through closing the sale

Be there to provide guidance and support for customers throughout each stage of their hearing journey

Retain customers by problem solving, de-escalating customer issues and resolving account issues.

Become a product expert - being able to give our customers a best-in-class experience means you'll need to be comfortable and well-versed in areas relating to hearing aids, hearing loss and hearing health.

Provide key insights to operations, sales, and marketing teams to help identify issues, inform decisions, create learnings and drive change

Provide basic customer support to your customers who come back with questions or need help

Be able to adapt to, learn, and create new processes

Qualifications:

Experienced in retail sales

Effective at driving store traffic and promoting products

Customer service - providing consultative support to customers

Consistently drives for results

Why Work with US?:

Work with innovative technology and teams

Motivated, mission driven and collaborative team environment

Huge growth potential

Have the opportunity to help more people gain access to quality hearing care

Compensation Range:

$25-30/hr + commission

Schedule

20-25 hours per week ( part time)

30-35 hours per week (full time)

Must be able to work onsite

Must be available for weekends

Benefits:

Medical/Dental/Vision through Aetna; 401K, telehealth, commuter benefits, Paid Parental Leave, Flexible PTO, Paid sick leave

(Notice: Audicus participates in E-Verify to determine work authorization once an applicant has accepted their offer)