-
ID
#23759499 -
Job type
Contract -
Salary
Depends on Experience -
Source
Britstan Technology -
Date
2021-11-17 -
Deadline
2022-01-16
HELP DESK TECHNICIAN-112833
District of Columbia, Washington 00000 Washington USAContract
Vacancy expired!
W-2 only
HELP DESK TECHNICIAN -112833Job DescriptionRoles and Responsibilities:- Provide friendly and helpful customer service as a first point of contact
- Provide software and hardware technical support to end-users
- Provide phone support to desktop and laptop customers in house and remotely.
- Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers and fax machines
- Assist the client in resolving laptop computer-related and networking issues
- Maintain and repair laptop, computers and peripherals.
- Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance
- Maintain working knowledge of products and/or services.
- Prepare reports and correspondence as needed.
- Enter and track within trouble ticketing system.
- Perform other duties as assigned by supervisor
- Commitment to excellence and high standards.
- Strong organizational skills; able to manage priorities and workflow.
- Troubleshoot problem areas in a timely and accurate fashion.
- Maintain and improve quality results by adhering to established processes, procedures and guidelines
- Recommending improved procedures for CSC responsibilities
- Inform and educate clients by explaining procedures; answering questions; providing information
- Demonstrate good social skills in a professional environment
- Work in a team environment
- Excellent Verbal Communication
- Phone Skills
- Data Entry Skills
- Customer Focus and Service
- Attention to Detail
- Multi-tasking
- ITIL v3 Foundations
- HDI Certification Desired
Vacancy expired!
Report job