Salesforce Platform Lead

Primary Responsibilities:

Value Stream DeliveryWork with Salesforce delivery team to refine prioritized backlog items.Work with Salesforce development team on design of enhancements and bug fixes.Review implemented capabilities to ensure value is delivered as expected.Work with business and technology stakeholders of the Salesforce platform to identify and prioritize needs.Develop and maintain Salesforce roadmap, and review and update with stakeholders quarterly.Work with Salesforce Support team to refine support processes for the platform in order to reduce friction with business users.Work with Salesforce Support team to identify persistent support requests/incidents that could be mitigated by enhancements to the platform.