Centralized Scheduler

This Position is Contingent on Contract Award. International SOS is looking for qualified individuals to be a Centralized Scheduler Support for The Navy Fleet and Family Support Program (FFSP.) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. Key Responsibilities:Receive, screen, and schedule direct callers and walk-in customers for both individual appointments and group programs. Maintain current schedules of staff providing individual appointments and rosters of upcoming group programs for enrollment purposes. Manage daily scheduling to ensure customers are notified of unscheduled staff absences as soon as possible and appointments are rescheduled at customer request in a timely manner. Maintain direct service metrics for all staff for whom scheduling services are provided. Enroll and schedule customers in briefs, workshops and classes and individual appointments, when not provided through centralized scheduling. Ensure that information and referral services provided are entered and counted in FFSMIS.