Customer Service Representative

Teksouth is a trusted provider of cutting-edge technology and consulting solutions, proudly supporting government agencies and military operations. We are seeking a motivated and skilled Customer Service Representative to join our team. This role focuses on supporting Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS) operations for Air Force clients.Position OverviewThe ideal candidate will demonstrate excellent customer service skills, with a willingness to work onsite at Bolling AFB . This position requires the ability to obtain a government clearance.Responsibilities

Military Pay Support :

Utilize the Joint Military Pay System (JMPS) to address military members' pay inquiries and process transactions effectively.

Prepare and process entitlement documents for PCS (Permanent Change of Station) inbound and outbound personnel, including establishing and stopping Basic Allowance for Housing (BAH).

Civilian Pay Support :

Use the Defense Civilian Payroll System (DCPS) to assist with pay inquiries and transactions for civilian personnel.

Travel Pay Assistance :

Provide support for Defense Travel System (DTS) authorizations and vouchers, including answering entitlement questions and preparing DOHA claims.

Collaborate with the Air Force Financial Service Center (AFFSC) on manual travel/PCS vouchers, ensuring accurate submissions and resolving rejections.

Case Management System (CMS) :

Create, update, and follow up on CMS cases, ensuring timely resolutions within established deadlines.

Close completed cases within 45 days and submit new CMS cases within 5 days of FSO submittal.

Customer Support :

Respond to customer inquiries via the automated call distribution system, ensuring prompt and accurate resolutions.

Provide front counter assistance, fostering positive interactions with customers of all ranks and temperaments.

Qualifications

Required Experience :

Proficiency with Defense Travel System (DTS) and military travel processes.

Familiarity with Military Pay and related systems.

Experience with Civilian Pay systems.

Knowledge of Wide Area Workflow (WAWF) .

Prior customer service experience within Air Force or Department of Defense (DoD) settings.

Soft Skills :

Exceptional interpersonal and communication skills.

Ability to establish rapport with a diverse customer base.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.Why Join Teksouth?Teksouth is an employee-owned company. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, a 401(k) match, and paid time off.At Teksouth, we value the diversity of our teammates, clients, and business partners. Our inclusive workplace fosters growth, respect, and innovation.Equal Opportunity EmployerTeksouth is an Equal Opportunity Employer, ensuring fair treatment regardless of race, color, sex, sexual orientation, gender identity, disability, or veteran status.For more information, visit www.teksouth.com .We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.