IT Support Technician II

Req ID: RQ159663Type of Requisition: RegularClearance Level Must Be Able to Obtain: NoneJob Family: Help DeskSkills:Help Desk Support,IT Tech Support,Technical SupportExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Technician in Washington, DC. The selected candidate must be a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per SEC requirements.The anticipated duration of this position is January - August 2024 with the possibility of becoming long term and/or permanentDuties:

Responsible for providing desk side and/or call center support to end users for complex issues.

Escalation point for IT Support Tech level 1.

Researches end-user issues and develops a plan for remediation.

Performs research and resolution support independently.

Creates, updates and closes, incident and service requests with the IT service management system.

Adheres to IT Processes and SOPs.

Required Experience:

Must have a minimum of 3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software.

Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.

CompTIA A+ certification may be substituted for 1 year experience.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.