Service Coordinator

The Service Coordinator is responsible for many administrative roles within Wayman Fire Protection. This position supports our technicians in the field as well as communicating with our customers in regard to services performed, contracts, billing, scheduling and maintaining documentation and all other work as assigned. This role works closely with the Department Manager and other team members to ensure related work is organized and adhering to all deadlines. Ultimately, the Service Coordinator ensures the highest level of customer service for our clients. Essential Functions:Provide general administrative and clerical supportIs the first point of contact for Inspections customersAct as liaison between Inspections customers and other Departments to ensure customer requests are met. (Sales requests, and other, etc.)Perform data collection, analysis and report to Manager for decision making purposesAssist in coordinating and organizing departmental related special eventsRespond to work requests from department staff in a timely and accurate mannerAssist in preparing and maintaining departmental materials, and departmental filesCoordinate and set up on-call schedules / holiday / and or vacation schedules for techniciansMaintain positive working relationships with internal and external customersProvide support as needed to all Wayman employees and Managers as neededAdhere to company policies and regulationsAll other duties as assignedCompetencies:Exceptional verbal, written and listening skillsDetail oriented, focused, and a self-starterAbility to work effectively both independently and as part of a teamProficient with computers for a variety of tasksConfident using Microsoft applications including Word, Excel, and OutlookKnowledge of file management, transcription, and other administrative proceduresAbility to work well under pressure and time constraintsAbility to prioritize requests effectivelyAbility to maintain successful relationship with customers and team membersKnowledge of Spectrum Construction software and/or Service Trade field service software is considered a plus