Hotel Front Office Manager

Mountain Haus is a 70-unit Condotel operation located in Vail Village.

We are seeking a motivated, driven leader to join our Management Team.

This is a great opportunity for an individual who has experience & confidence successfully leading, managing, and developing staff.

Qualifications

-At least 2 years managerial or supervisory experience in the hospitality industry required

-Comprehensive knowledge of hospitality and homeowner’s association industries.

-Extensive knowledge and proficiency in Microsoft Office programs, Google Drive.

-Professionalism and ability to be discreet with confidential and sensitive issues.

-Excellent verbal, written communication, and organizational skills.

-Ability to read, to analyze and to interpret Association governing documents, financial statements, complex agreements, and legal contracts.

-Strong understanding of basic accounting concepts with the ability to read and understand financial statements and to create, interpret and modify budgets, build & execute revenue strategies.

-Ability to handle multiple tasks and projects and to meet deadlines.

-Ability to respond effectively to the most sensitive inquiries or complaints.

Responsibilities

-The position of Front Office Manager is responsible for overseeing and managing the Front Office guest service department. Providing leadership and management necessary to ensure this department has the proper operational controls, administration, reporting procedures, systems and customer service standards in place.

-Hiring, training, motivating, developing, coaching of Front Office guest service employees, overseeing, and approving the activities performed by the Front Office guest service employees.

-Scheduling Front Office staff accordingly to the needs of the business.

-Working with department staff to meet their respective goals and objectives through efficient operations; Assists team with day-to-day and hands on operations.

-Reviewing employee performance, provides development and coaching and conducts personnel actions such as disciplinary actions for department staff.

-Continuously inspecting all Front Office areas of the property, checking on property condition, presentation, and operations; based on observations, providing direction, feedback, and offering assistance as needed.

Benefits

-We offer competitive compensation based on experience.

Pay: $55,000.00 - $70,000.00 per year

-401(k)

-Dental insurance

-Health insurance

-Paid time off

-Professional development assistance

-Vision insurance

-Yearly Managers bonus

-Yearly Sales Bonus

-Ski pass & more

Please stop by to fill out an application or submit your resume to this ad.