IT Help Desk representative (Pueblo)

Tetra Tech Inc. is currently seeking an IT Help Desk representative for our client in Pueblo, CO.

Are you ready to take the next step in your career? Do you want to do meaningful work that improves quality of life? At Tetra Tech, you will work with high-performing teams who are passionate about using their expertise to find solutions to complex problems in water, environment, infrastructure, resource management, energy, and international development.

The selected candidate will provide Help Desk support for the PCD Information Management Office (IMO) activities for hardware and software. Help Desk support will assist in solving PCD personnel technological problems and aid IMO with technological support; maintain leased copiers/printers post-wide; initiate service calls when needed; and serve as Help Desk, creating trouble tickets for issues not resolved at the first level. The position will support the tracking of IT equipment maintenance and repair. In addition, the candidate will support PCD's Common Access Card issuance in accordance with DOD Manual 1000.13. This position requires you to be a US citizen.

The following are typical duties:

Provide technical support to users of IT services at PCD

Assist users with problems related to computer and communications services, including operating systems, local area network (LAN) services and various applications packages

Gather data and perform diagnostic techniques to help identify solutions to problems

Monitor the resolution of users' problems; expedite problem resolution efforts and coordinate with vendors and other technicians to resolve problems with telecommunication services, computer hardware, software and procedures

Serve as a principal point of contact for resolving user questions or problems concerning IT automation systems, software and/or hardware problems, password violations, and telecommunications trouble and work orders.

Determine the exact nature of the problem (e.g., routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.) in order to provide or assist technicians, specialists and users with solutions to problems.

Collect information from callers to be used in the troubleshooting and workstation and/or printer services.

Coordinate with the Army network, telecommunications specialists in monitoring the LAN and Wide Area Network (WAN) and the installation telecommunication video teleconferencing

Performs other duties as assigned.

Job Requirements:

The ideal candidate will have:

Associates degree and 2+ years of relevant IT technical support experience is preferred.

COMPTIA A+ and Windows 10 OS or current Widows OS certification at the time of hire or be able to get these certifications within 6 weeks of hire.

The ability to obtain a Secret Security Clearance; current clearance is preferred.

In addition, you will have/be:

Experience in Windows Operating Systems (OS), Microsoft Office, networking principles, and Active Directory.

Preferred experience with Department of Defense systems and Security Center Configuration Manager (SCCM).

Familiar with LAN/WAN systems and the Process Data Acquisition and Recording systems.

Experience in workstation image creation and image management, workstation roll-out and re-build, configuration, and maintenance of computer equipment, workstation and printer troubleshooting and repair, telecommunications and teleconferencing equipment.

Strong interpersonal and IT troubleshooting skills.

High levels of written and oral communication skills are required to assist users with technology-related issues.

Able to work and collaborate with employees at all levels and disciplines.

Able to read, research, analyze and interpret general inquiries from IT users to resolve IT-related issues.

Effective communication skills, both orally and in written form and speak the English language fluently.

Able to evaluate and solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.

Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form

The work environment of this position is that of a typical IT help desk position. In addition:

Lifting of computer equipment is required as is the ability to access cables, plugs, etc.

Required to visit numerous buildings to access clients and equipment; the candidate will need to be able to access equipment stored in a warehouse.

Must be medically able to pass a fit test to wear a respirator.

The candidate should possess a valid driver's license and be able to take training to operate a Gator Utility Vehicle. This position requires you to drive on a regular basis and will require passing a motor vehicle record (MVR) background check.

You may be required to sit or stand for extended periods of time.

The candidate may be required to work at a computer for extended periods of time.

The noise level and temperature in the work environment are those of a typical office setting.

Overnight travel may be required. The position may require limited travel on field assignments.

While performing the duties of this job, the employee is regularly required to talk, hear, sit and use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, and climb or balance. Specific vision abilities and demands of this job include computer monitor viewing, close vision, color vision, and the ability to adjust focus.

Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion-dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science® to provide sustainable and resilient solutions for our clients.

At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits. Learn more by visiting http://www.tetratech.com/en/benefits.

For more information on our company, please visit our website at www.tetratech.com. To apply, please submit your resume and cover letter to Requisition #10300000812 on the Careers portion of our website at www.tetratech.com/en/careers.

We thank all applicants for their interest; however only those selected for an interview will be contacted. Tetra Tech is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We invite resumes from all interested parties including women, minorities, veterans and persons with disabilities.

Tetra Tech is a VEVRAA federal contractor and we request priority referral of veterans for available positions.

EOE AA M/F/Vet/Disability - No calls or agencies