Customer Service Representative

Description Call Center RepresentativeWe are seeking a dynamic and customer-centric Call Center Representative to join our client in the financial services industry. The ideal candidate will provide exceptional member services by efficiently processing transactions while fostering strong relationships with our members. Your role will be crucial in delivering top-notch service and ensuring customer satisfaction. Responsibilities: Provide excellent member services via inbound and outbound calls, addressing inquiries, and resolving concerns promptly and accurately. Process financial transactions efficiently while adhering to established protocols and compliance standards. Build and maintain positive relationships with members, understanding their financial needs and offering appropriate solutions or guidance. Collaborate with other teams to ensure seamless customer experiences and resolution of complex issues. Accurately document and update member records with each interaction, ensuring data integrity and confidentiality. Stay updated on product knowledge, industry trends, and regulatory changes to provide informed support and advice to members. Requirements: Minimum of 1 year of experience in call center or customer service role, preferably within the financial industry Strong communication skills with a customer-focused approach to problem-solving and conflict resolution Proficiency in using relevant computer applications and systems for transaction processing and record-keeping Ability to multitask efficiently in a fast-paced environment while maintaining attention to detailKnowledge of financial services, products, and regulatory compliance is highly preferred Excellent interpersonal skills to build rapport and trust with members, fostering long-term relationships Requirements Call Center, Call Center, Customer Service, Communication Skills, Punctual, Reliable Transportation, Creative Problem Solving Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .