-
ID
#51249379 -
Salary
TBD -
Source
Church & Dwight Co., Inc. -
Date
2024-03-15 -
Deadline
2024-05-14
Customer Service Representative
Colorado, Fort collins / north CO, 80521 Fort collins / north CO USAVacancy expired!
A collective energy and ambition. A place where you can make a real difference.We’re a company that genuinely cares about our people, our products, our consumers and the environment.Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.Role Summary Customer Service is responsible for primary contact with the company’s consumer inquiries, which includes emails, phones and written correspondence. We believe that Customer Service is the face of the company, beyond our great products. Customer support includes the ability to provide technical information on all products, the ability to enter an order; resolve order status problems or questions; supply product information, to handle all consumer complaints to the satisfaction of the customer and company.Role Accountabilities and Responsibilities
Communication: strong intrapersonal skills, effectively interacting with customers and employees by phone, email and other written correspondence
Professionalism: provides knowledge and courteous assistance at all times; acts in keeping with company mission and corporate guidelines
Consistency: strives to meet all required metrics, including attendance
Growth: participates in training, actively working to apply constructive feedback towards personal and professional growth
Flexibility: willingness to embrace new challenges and projects outside of the traditional role
Unity: respect and empathy for customers and coworkers, employing fair and ethnical practices at all times
Safety: maintains awareness and dedication to all aspects of safety and wellness in the workplace
Thinking outside of the box- if this is a problem, what is the solution
Supports the company mission, goals and values, including continuous improvement and flexibility in a rapidly changing environment
Other duties as assigned
Operating Knowledge, Skills, and Abilities
Strong communication, both written and verbal
Great active listening skills
Exceptional interpersonal and rapport building skills
A patient and empathetic attitude
Strong time management and organizational skills
Adaptability and flexibility
Troubleshooting skills, either basic or advanced, depending on the role and industry
Computer literacy
In-depth knowledge of a company’s products and/or services
Expertise in the customer service area they focus on, such as accounts, sales, technical support or another area
Education and Experience
High school education or equivalent (Post HS graduate studies or degree preferred)
Three years of customer service experience
Must be computer literate and demonstrate the ability to learn new software and computer systems
Must have excellent oral and written skills in order to communicate effectively with all internal and external customers
Required Training
8-10 business days of classroom training upon hiring
Other Qualifications & Physical Requirements
Sedentary job involving heavy data entry and phone traffic
Must be able to make quick and accurate decisions
Must be able to provide accurate information to both employees and the general public on a professional level
Use of a headset microphone is required
Bi-lingual (not required)
Required to work 32-40 hours per-week
Reporting Relationship: Director, Customer ServiceSupervisory Duties: NoneSalary and BenefitsWater Pik, Inc., a partner company of Church & Dwight Company, Inc., supports our employee’s wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Estimated pay: $17.87 - $20.00 HourlyMedical, Dental, Vision Insurance / Healthcare and Dependent Care Flexible Spending / Health Savings Account / Commuter Reimbursement AccountVacation / Holiday / Sick Time / Pandemic Leave / Short and Long Term Disability / Life & AD&D / Spouse/Child Optional Life / Supplemental Life & AD&D / Family and Medical Leave / BereavementAdoption Assistance / Tuition Reimbursement / Employee Assistance Program / Identity Theft Protection / Critical Illness InsuranceSavings and Profit Sharing Plan / 401(k) Match / Employee Stock Purchase PlanThis information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.This job is expected to close on April 2, 2024.#piqChurch & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/ Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER®, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li’l Critters, Water Pik and FLAWLESS®. Founded in 1846, we have operations globally and are listed in the S&P 500.
Vacancy expired!