Customer Service Representative

A collective energy and ambition. A place where you can make a real difference.We’re a company that genuinely cares about our people, our products, our consumers and the environment.Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.Role Summary Customer Service is responsible for primary contact with the company’s consumer inquiries, which includes emails, phones and written correspondence. We believe that Customer Service is the face of the company, beyond our great products. Customer support includes the ability to provide technical information on all products, the ability to enter an order; resolve order status problems or questions; supply product information, to handle all consumer complaints to the satisfaction of the customer and company.Role Accountabilities and Responsibilities

Communication: strong intrapersonal skills, effectively interacting with customers and employees by phone, email and other written correspondence

Professionalism: provides knowledge and courteous assistance at all times; acts in keeping with company mission and corporate guidelines

Consistency: strives to meet all required metrics, including attendance

Growth: participates in training, actively working to apply constructive feedback towards personal and professional growth

Flexibility: willingness to embrace new challenges and projects outside of the traditional role

Unity: respect and empathy for customers and coworkers, employing fair and ethnical practices at all times

Safety: maintains awareness and dedication to all aspects of safety and wellness in the workplace

Thinking outside of the box- if this is a problem, what is the solution

Supports the company mission, goals and values, including continuous improvement and flexibility in a rapidly changing environment

Other duties as assigned

Operating Knowledge, Skills, and Abilities

Strong communication, both written and verbal

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Troubleshooting skills, either basic or advanced, depending on the role and industry

Computer literacy

In-depth knowledge of a company’s products and/or services

Expertise in the customer service area they focus on, such as accounts, sales, technical support or another area

Education and Experience

High school education or equivalent (Post HS graduate studies or degree preferred)

Three years of customer service experience

Must be computer literate and demonstrate the ability to learn new software and computer systems

Must have excellent oral and written skills in order to communicate effectively with all internal and external customers

Required Training

8-10 business days of classroom training upon hiring

Other Qualifications & Physical Requirements

Sedentary job involving heavy data entry and phone traffic

Must be able to make quick and accurate decisions

Must be able to provide accurate information to both employees and the general public on a professional level

Use of a headset microphone is required

Bi-lingual (not required)

Required to work 32-40 hours per-week

Reporting Relationship: Director, Customer ServiceSupervisory Duties: NoneSalary and BenefitsWater Pik, Inc., a partner company of Church & Dwight Company, Inc., supports our employee’s wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.Estimated pay: $17.87 - $20.00 HourlyMedical, Dental, Vision Insurance / Healthcare and Dependent Care Flexible Spending / Health Savings Account / Commuter Reimbursement AccountVacation / Holiday / Sick Time / Pandemic Leave / Short and Long Term Disability / Life & AD&D / Spouse/Child Optional Life / Supplemental Life & AD&D / Family and Medical Leave / BereavementAdoption Assistance / Tuition Reimbursement / Employee Assistance Program / Identity Theft Protection / Critical Illness InsuranceSavings and Profit Sharing Plan / 401(k) Match / Employee Stock Purchase PlanThis information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.This job is expected to close on April 2, 2024.#piqChurch & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/ Church & Dwight is a world-leader in household and personal care products. Our global brands include ARM & HAMMER®, Batiste, OxiClean, Trojan, XTRA, Nair, First Response, Spinbrush, Orajel, vitafusion, Li’l Critters, Water Pik and FLAWLESS®. Founded in 1846, we have operations globally and are listed in the S&P 500.