Express Advisor - Mountain States Toyota

SummaryThe Express Advisor serves as the primary point of contact for customers visiting the Express Service Department. This position is responsible for delivering an exceptional customer experience by accurately identifying vehicle maintenance needs, coordinating timely service, and communicating repair recommendations while ensuring efficient workflow throughout the service process.Responsibilities:Greet customers promptly and professionally, documenting vehicle concerns and maintenance needs.Prepare accurate repair orders and explain recommended maintenance and repair services.Coordinate with technicians to ensure timely completion of express maintenance servicesCommunicate service updates, estimated completion times, and additional repair recommendations to customers.Review completed work with customers, explain services performed, and process vehicle delivery.Maintain accurate customer records, repair documentation, and warranty information.Deliver outstanding customer service while meeting dealership productivity and customer satisfaction goals.