Investor Service Analyst

Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity

Provide world class service within our call center by applying industry and company knowledge to our investors’ needs

Answer account questions, process purchase, redemptions, exchanges and other account transactions over the phone

Help investors navigate and trouble shoot online issues utilizing your trained expertise of the Janus Henderson website

Identify and seek marketing campaign opportunities

Resolve problems and correct complex errors identified by the investor or representative

Meet & exceed productivity and quality metrics of call scoring

Carry out other duties as assigned

What to expect when you join our firm

Hybrid working and reasonable accommodations

Generous Holiday policies

Paid volunteer time to step away from your desk and into the community

Support to grow through professional development courses, tuition/qualification reimbursement and more

All-inclusive approach to Diversity, Equity and Inclusion

Maternal/paternal leave benefits and family services

Complimentary subscription to Headspace – the mindfulness app

Discounted membership to ClassPass and other health and well-being benefits

Unique employee events and programs including a 14er challenge

Complimentary beverages, snacks and all employee Happy Hours

Must have skills

College degree OR equivalent work experience preferred

FINRA SIE, Series 6, and 63 licensed (must be obtained within 9 months of hire)

Excellent interpersonal skills and a dedication to providing world class customer service

Ability to adapt to investor communication style while servicing our diverse client base

Strong willingness to learn and ask questions

Must have a high degree of self-motivation and ability to be self-sufficient in utilizing available resources

Attention to detail and ability to exercise discretion and judgement in helping investors by applying our processes, policies, and procedures

Must be proficient in service, retirement, and product related questions within 9 months of hire or contract conversion

Ability to work 40-hour work week, Monday through Friday 7 am – 4pm with occasional mandatory overtime

Potential for growth

Mentoring

Leadership development programs

Regular training

Career development services

Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com .

Compensation information

The base salary range for this position is $45,000-55,000. This range is estimated for this role. Actual pay may be different. This role will be posted through September 30, 2024. Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here (https://www.janushenderson.com/careers/) .

Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.