(Auraria) Citation and Customer Service Specialist

(Auraria) Citation and Customer Service SpecialistPrint (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4614898) Apply(Auraria) Citation and Customer Service SpecialistSalary$4,500.00 MonthlyLocation Denver, COJob TypeFull TimeJob NumberAHEC-4233-08.2024DepartmentAuraria Higher Education CenterDivisionAuraria Business Services DivisionOpening Date08/09/2024Closing Date8/23/2024 11:59 PM MountainFLSADetermined by PositionPrimary Physical Work Address777 Lawrence Way Denver, CO 80204Department Contact InformationMary Kate Schwien - MaryKate.Schwien@ahec.eduType of AnnouncementThis announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.How To ApplyPlease submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

Description

Benefits

Questions

Department InformationWelcome to the Auraria Higher Education Center (AHEC)located in the Platte River Valley in downtown Denver. AHEC is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending theCommunity College of Denver, Metropolitan State University of Denver,and theUniversity of Colorado Denver. Learn more about us through this link: Auraria Higher Education Center (https://www.ahec.edu/) Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, discounted RTD Eco-Pass, BenefitHub (medical, dental, disability, life), and outstanding retirement plan. Learn more through this link:Non-Classified Benefits Package (https://www.ahec.edu/ahec-staff/human-resources/current-employees/non-classified-benefits) .So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting.Description of JobTheCitation and Customer Service Specialistis responsible for the following:Customer Service/Administrative Duties:

Educates and assists the public through knowledge of policy and procedure, ordinances and statutes, provides the public with general and/or explanatory information as well as answers questions without giving legal advice.

Enters fee/waiver data into computer and prepares various reports.

Processes documents, legal orders and other forms of information in accordance with court procedures, legal precedents or other procedures i.e. processes court cases returned from court and inputs the dispositions into the computer.

Maintains confidential records and information.

Communicates information and assistance to the public regarding all manner of topics but most commonly those related to the primary duties of the parking enforcement specialists.

Accounting Responsibilities:

Processes daily records/receipts and prepares daily sales reports following receipt of revenue collected from field operations and other parking activities.

Assumes physical control of money and engages in money counting activities using various tools (10-key calculator, electric coin counter, electric coin wrapper, cash register, and electric currency counter), according to established cash handling procedures.

Prepare financial institution deposit slips and other internal accounting financial records. Position further prepares daily sales reports, as assigned.

Citation Responsibilities:

Position operates the computerized parking citation system by entering information about parking citations, permits, and payments.

Records payments collected on behalf of the department by National Collections Management and at the request of management staff, researches requests from that office for additional information regarding accounts.

Sells permits and passports and answers questions from customers regarding parking policies, fees, permits, citations and the citation appeal process, as well as general information about the Auraria Campus, and therefore remains current on these policies and procedures.

Auditing of daily revenue sheets and completion and submission of daily parking sales report (DSR) to Business Services within the two working days.

Reconciliation of daily web payments and daily revenue receipts to bank deposits. Processing of third-party invoices for sales of general, special and handicapped permits, as well as special event tickets and miscellaneous events conducted by departments on campus. Preparation of parking purchase requisitions.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsMinimum Qualifications:

Two (2) years of highly responsible and independent clerical experience in transportation administrative setting.

Proficiency in Microsoft Suite.

Supplemental InformationColorado Partnership for Quality Jobs and Services Act information:After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Not Covered" position, it does not fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/ Applicant Checklist & Minimum Qualifications:E-mail Address:All correspondence regarding your status in the selection/examination process will be conducted by email.Applicant Checklist:We request that you include the following in your application:

Cover Letter detailing how your experience & education meet minimum and preferred qualifications

Resume detailing a summary of work history

Only applications submitted by the closing date for this announcement will be given consideration. Minimum QualificationsYour application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn't detailed in your application.Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.) Commitment to Equity, Diversity and Inclusion:The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Auraria Higher Education Center (AHEC) is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Mary Kate Schwien at MaryKate.Schwien@ahec.eduPlease note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.01 Rules of Conduct and Ethical Principles: By submitting this application, applicant acknowledges that the holding of State employment is a public trust and that State employees shall carry out their duties for the benefit of the people of the State of Colorado. § 24-18-103(1), C.R.S. Applicant warrants that they have read and understand the rules of conduct and the ethical principles for State employees as set forth in §§ 24-18-104, 24-18-105, 24-18-108, and 24-18-201, C.R.S. Here is the link for the Colorado Revised Statutes: https://leg.colorado.gov/agencies/office-legislative-legal-services/colorado-revised-statutes. Conflict of Interest: A conflict of interest occurs when an individual or organization has a conflict between competing interests. By submitting this application, applicant hereby discloses the following personal or professional interests, obligations, commitments, or relationships (either personal or professional) that could create the perception of conflicts of interest with their duties at AHEC: Required QuestionAgencyState of ColoradoAddressSee the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, Websitehttps://careers.colorado.gov/ApplyPlease verify your email addressVerify Email