Contact Center Specialist

Local non-profit organization is looking for Contact Center Specialists who will deliver high quality referral services to members of the community. Full time shifts are available (40 hours/week) and weekend availability is required. Start times vary between 9:00am and 11:30am, working a full 8 hour shift.

Pay rate starts at $16.50/hour but does have the potential to increase to $17.00/hour after 30 days.

Responsibilities:

Provide high quality, multidimensional information and assistance services to contacts from multiple counties.

Use multiple programs and databases for resource searches, information collection and application assistance.

Help each contact identify their health and human service needs.

Thorough documentation of each contact in appropriate database.

Assist & provide constructive feedback as new processes and programs develop in the call center.

Active participant in keeping resource database updated with accurate information about community resources.

Work varied hours, including nights, weekends and holidays as needed. Extended hours as needed in times of disaster in any county served.

Other duties as assigned.

Qualifications:

Prior experience in a customer service, call center, health care or administrative type of role

Ability to handle difficult and sensitive calls

Bilingual in Spanish