Patient Access Rep IV - Patient Access Contact Center (8 Hour, Full Time) - Remote Eligible After On-Site Training

Job DescriptionAre you ready to bring your skills to a world-class healthcare organization recognized as one of the top ten in the United States? Join our team!This position is remote eligible after successful completion of on-site training.The Patient Access Rep IV is an expert level position and must demonstrate the highest level of competency in all core duties. The P.A.R. IV performs all admissions activities for pre-admit and face-to-face registration of patients presenting to the Main Admissions and/or outpatient areas for treatment. Facilitates patient access to Cedars Sinai Medical Center and secures all demographic and financial patient registration information. This will include the following: Registration, Preregistration, insurance verification, Third Party Liability (TPL) screening, Medi-Cal / Medicare eligibility verification, Workers Compensation eligibility, and securing cash deposits (co-pays, deductibles, cash packages).At this level, the PAR IV is the subject-matter expert and go-to resource person. It is expected the P.A.R. IV will be able to assist the department lead and supervisor with coordination of work flow and is competent to fill in any admissions area with no additional training. Demonstrates competency skills including the ability to perform job duties and interact with customers with sensitivity and attention to the patient population(s) served.Primary Duties and ResponsibilitiesPerforms all admissions activities for pre-admit & face-to-face registration of patients presenting to Registration for treatment.

Obtain financial clearance and determines patient's correct financial classification. Perform insurance verification electronically, telephonically, or product website use on all government and non-government accounts.

Perform proper system search to secure a medical record number or assign a new one without duplication. Consistently follows CSMC Patient Identification Policy when assigning and verifying MRN.

Perform proper selection of physician. Recognize privileging issues (physician suspensions). Know how to handle and resolve physician privilege and suspension issues

Demonstrate excellent patient interviewing skills. Interacts with patients and performs job duties with sensitivity and attention to the patient population(s) being served.

Independently handle inquiries and escalate issues and follows through to resolution with appropriate notification to management. Make sound decisions if management unavailable.

Demonstrate collection skills. Able to determine and explain patient financial obligation (deductibles) and collect funds. Meet or exceed cash collection goals. Reconcile petty cash if applicable.

Interact with physicians and specialty departments to assure accurate intake of information required for registration and account adjustments.

Demonstrate proficiency regarding navigation and entering patient and financial information in the hospital ADT system and associated systems. Demonstrate skill level allowing consideration for super user status.

Train front line staff on forms, explanations and proper protocol for signature procurement, and understanding and updating applications used to manage patient accounts. Assist front line staff with patient inquiries and system questions. Assist customer service team with challenging situations.

Compose business correspondence, reports and spreadsheets upon request.

Develop and maintain courteous working relationships with peers in client departments.

QualificationsEducational, Experience & License/Certification Requirements:

High School Diploma/GED required. Bachelor's Degree in Health Administration or equivalent preferred.

Four (4) years of experience in healthcare related field, preferably within the department or within the Cedars-Sinai system required.

Certified Healthcare Access Associate (CHAA) required upon hire.

About UsCedars-Sinai is a leader in providing high-quality healthcare encompassing primary care, specialized medicine and research. Since 1902, Cedars-Sinai has evolved to meet the needs of one of the most diverse regions in the nation, setting standards in quality and innovative patient care, research, teaching and community service. Today, Cedars- Sinai is known for its national leadership in transforming healthcare for the benefit of patients. Cedars-Sinai impacts the future of healthcare by developing new approaches to treatment and educating tomorrow's health professionals. Additionally, Cedars-Sinai demonstrates a commitment to the community through programs that improve the health of its most vulnerable residents.About the TeamCedars-Sinai is one of the largest nonprofit academic medical centers in the U.S., with 886 licensed beds, 2,100 physicians, 2,800 nurses and thousands of other healthcare professionals and staff. Choose this if you want to work in a fast-paced environment that offers the highest level of care to people in the Los Angeles that need our care the most.Req ID : 4190Working Title : Patient Access Rep IV - Patient Access Contact Center (8 Hour, Full Time) - Remote Eligible After On-Site TrainingDepartment : CSRC Sched Reg Patient AccessBusiness Entity : Cedars-Sinai Medical CenterJob Category : AdministrativeJob Specialty : Admissions/RegistrationOvertime Status : NONEXEMPTPrimary Shift : DayShift Duration : 8 hourBase Pay : $26.31 - $40.78Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.