Help desk Support Engineer

Hi Folks, Greetings of the day ! Please check the below job description for the position of Help desk support technician

• Active listening skills
• Excellent communication and interpersonal skills.
• Critical thinker; must be analytical and have strong problem-solving abilities
• Ability to follow runbooks and SOPs
• Must have a strong technical knowledge of Windows 10 and Mac OS, printers
• General understanding and troubleshooting skills with VoIP systems
• Working knowledge of current operating systems and standards
• 6 mos. - 1 years of helpdesk or customer service experience preferably in an IT environment.
• Must be able to work PST hours and work flexible shifts to cover 24x7 helpdesk.

• Creating customer incident in Service Desk.
• Ability to provide networking and WIFI support.
• Ability to assist clients with hardware and software support via telephone.
• Coordinate with team to ensure rapid response times and follow-up with customers.
• Provide technical support to end users on a variety of issues.
• Identify, research and resolve technical problems.
• Respond to telephone calls, emails and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.