Busser (Server Assistant)

Job Overview:

The Service Teams at Ula (www.ulasf.com) and Zingari (www.zingari.com) are seeking a super experienced, motivated, and service-driven Busser for both of outlets: Ula (www.ulasf.com) and Zingari (www.zingari.com). The person our current colleagues are looking for is someone who truly believes and demonstrates the importance of providing impeccable service. Don't let them down.

The busser is responsible for providing efficient service to all guests in accordance with our restaurant standards, while maintaining its reputation, efficiency, and profitably. They must coordinate a variety of activities. The server is responsible for the business performance of the restaurant, as well as maintaining high standards of food, service, and health and safety. This role will focus on day-to-day management activities. This role will have creative aspects, particularly in collaborating with the General Manager on guest experience development. This is an entrepreneurial and important role. Hospitality management is fast-paced, highly demanding and very rewarding. We truly believe Hospitality is the best job in the world!

Typical work activities and expectations:

Front-of-house

Coordinating the entire operation of the restaurant during scheduled shifts.

Collaborating with staff and providing them with feedback.

Responding to customer complaints.

Ensuring that all colleagues adhere to the company's uniform standards.

Meeting and greeting customers while managing bar and table reservations.

Advising customers on menu and wine choice.

Recruiting, training and motivating staff.

Collaborating with waiting and cleaning staff.

Qualification and Expectations

10+ years experience in a fine dining restaurant or bar;

Must have a valid Responsible Beverage Service certificate and Food Handler card;

High standards for quality and customer service;

Courteous, friendly and professional;

Good team player and understanding of big picture;

Positive sense of humor around team building and collaboration;

Be able to multitask to work, overseeing many activities at once;

Must be able to stand for long periods of time;

Must be able to work late evenings and weekends.

Must be able to work public holidays (Thanksgiving, Christmas, New Years Eve, and Major Conferences)

Must be able to work shift work, including split shifts, which is also common.

Overtime may be essential and it is important to be willing to work until the job is completed, whatever time that may be;

Must be able to work at least 1 lunch shift per week;

Must understand schedule based on business demand from transient guests, conferences, group events, private dining, and holidays;

Service Knowledge and Standards;

All Servers are expected to perform according to restaurant standards after the training period (5 days);

All Servers are expected to demonstrate expected knowledge of food, beverages, and service.

Physical Requirements

Must be able to lift 25 lbs

Must be able to stand for long periods of time

Qualification Standards

Education: High school graduate or equivalent education preferred

Experience: Over 10 years previous experience in a similar position preferred

Licenses or Certificates

ServSafe Food Handler Certification is a prerequisite for this role.

California Responsible Beverage Service Training & Certification is a prerequisite for this role.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Ula and Zingari will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.