Guest Services Agent

Provide warm, professional, and engaging service consistent with Fairmont luxury standards. Serve as a knowledgeable resource for hotel services, amenities, local attractions, dining, transportation, and special events Respond to guest inquiries, requests, and concerns promptly and effectively, ensuring complete resolution and follow-up Build positive relationships with guests by anticipating needs and creating personalized experiences Coordinate with Housekeeping, Engineering, Food & Beverage, Security, and other departments to ensure flawless guest experiences. Accurately document guest requests, preferences, and service recovery efforts. Handle challenging situations with professionalism, discretion, and sound judgment. Maintain a thorough knowledge of hotel policies, procedures, promotions, and services. Support operational excellence by adhering to all safety, security, and service standards. Contribute to the achievement of departmental service goals, guest satisfaction scores, and hotel performance objectives Uphold the highest levels of integrity, confidentiality, professionalism, and guest care.