Director, Portfolio Management - Information Systems

Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. Come join the Digital Technology IT Portfolio Management Office (PMO) team and work with a talented group of portfolio strategists and program managers ServiceNow transformation programs. This team is responsible for driving, through best-in-class portfolio and program management, enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge strategies, technologies and products to market. We are truly a team, supporting each other and celebrating our successes!  This position reports to the VP, Portfolio Management OfficeKey responsibilities     Strategic alignment and execution – Provide strategic advice and support to DT leadership, ensuring all initiatives align with and support the company's overall mission and long-term business goals. 

   Portfolio governance – Guide the process for evaluating, prioritizing, and approving new initiatives, and maintain the overall portfolio roadmap. 

   Financial and resource management – Oversee capital planning, budget allocation, and resource management to ensure investments deliver maximum business value and ROI. 

   Process and methodology development – Establish and maintain standard project management methodologies, governance structures, and best practices across the organization

   Performance monitoring – Track and report on portfolio performance, key performance indicators (KPIs), and other metrics to guide data-enabled outcomes for the executive team 

   Risk and change management – Manage and escalate portfolio-level risks and obstacles that could impact strategic initiatives. 

   Stakeholder management – Act as a strategic advisor to executives, providing guidance on investments and reporting on portfolio status, risks, and issues. 

   Team administration – Direct, mentor, and develop PMO team members, including project and portfolio owners, to build organizational capability.