ID
#32239849
Job type
Contract
Salary
$75,000.00 - $90,000.00 hourly
Source
Kforce Technology Staffing
Date
2022-01-21
Deadline
2022-03-22

Service Delivery Manager

California, Santaclara, 95054

Contract

Vacancy expired!

RESPONSIBILITIES:Kforce is looking for an experienced Service Delivery Manager to work with an enterprise level telecommunications client in Santa Clara, CA.

Summary:The purpose of this role is to analyze, design, develop and implement technology systems and solutions for customers. The Service Delivery Manager will provide managed Services to customers and ensure customer satisfaction and to meet operational service level agreements based on contractual obligations. This person should have a strong focus on leadership, customer service, a technical understanding of the company's products, knowledge to be the focal point for ITIL core process, and the ability to leverage resources across different technical teams to expedite problem resolution. This position requires someone who can work independently to support systems development and management ability to drive solutions with complex configurations. The candidate will work nights and weekends on occasion. Work is performed with minimal direction. The Service Delivery Manager provides resolutions to a diverse range of complex problems.

In accordance with Colorado's Equal Pay for Equal Work Act (-the Act-) (C.R.S. S 8-5-101 et seq.), Kforce discloses that the anticipated pay range for this position, which is subject to change based on job-related factors, including Kforce client requirements where applicable, is between $75,000 and $90,000 annual salary.

All Kforce employees are eligible to enroll in Kforce's medical, dental, vision, life, and disability insurance benefits plans and flexible spending accounts (FSA), subject to plan requirements. All Kforce employees are also eligible to participate in the company's 401(k) retirement plan after receipt of the first paycheck. This position is eligible for paid time off and paid holidays (subject to any conflicting client requirements for consultants).

REQUIREMENTS: BS in technical field or equivalent technical experience Knowledge of ITIL and ITSM; Prefer at least foundations certification Prefer experience working in ITIL roles related to Incident Management, Problem Management, Change Management, Release Management processes Proficient in MS Office applications (Excel, Word, PowerPoint) Prefer Telecom experience and/or IT experience Prefer working technical knowledge of Avaya platforms and capabilities Previous experience in a customer facing role Previous experience in technical role Ability to work across organizational boundaries to drive resolution

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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