Operations Assistant Manager of San Francisco Cash Services

CompanyFederal Reserve Bank of San FranciscoWe are the San Francisco Fed, public servants with a congressionally mandated mission to promote a sound and stable economy to support the lives of all Americans. We are a community-engaged bank, and we are committed to understanding and serving the vibrant, diverse people of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a team united in its purpose to promote an economy that works for everyone. We empower our people to balance their life and work responsibilities.The Federal Reserve Bank of San Francisco is seeking an Operations Assistant Manager in our San Francisco Cash office location. As the Operations Assistant Manager, you will lead a large team focusing on operational excellence in the processing of US currency using complex, authentication in our mission of providing for the nation’s currency and coin needs. You will be responsible for developing a team that is accountable for driving operational excellence in a fast paced and highly regulated environment.Our ideal candidate for this role is a proven operations and people leader with experience influencing multiple departments across an organization, is an excellent communicator, sets a high bar for themself, and is adept at developing and coaching talent. If you are someone who thrives in a critical leadership position and gains personal satisfaction by leading a complex business, then this is for you!Banking experience is not required. Experience in military, manufacturing, automotive, biotech, electronics, energy, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments are also desired.Location: Federal Reserve Bank San Francisco Branch (100% on-site)101 Market Street, CA 94105Work schedule: The Operations Assistant Manager will help lead the swing shift team with a 4/10 schedule of 4 :30PM-3:30AM Monday evening to Friday morning (includes a 10% shift differential which is in addition to the base salary.)What you'll do

Develop and lead a leadership team that's passionate about people development, operational excellence, and public service.

Achieve operational excellence in the implementation of the Cash Group and SF Bank strategies by coaching, motivating, and supporting the team; ensure there is a strong adoption and understanding of organizational objectives, vision, and values.

Build a learning culture by ensuring operational leaders maximize the Bank’s career framework program (Navigate) to develop top talent through coaching, mentoring, on the job training, and defined learning paths (including education and certifications).

Champion an inclusive and diverse culture where every team member has the opportunity to fully realize their potential.

Exercise agility by thinking strategically, executing tactically, and collaborating across diverse teams, levels, and situations.

Engage team members during their shifts to maintain the highest levels of safety, quality, performance, and engagement.

Supervise and manage currency volumes, production capacity, labor resources to ensure performance goals are achieved. Use data driven insights to understand trends and inform decisions.

Support large-scope projects within the site, across the 12th District and nationally. Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting and settlement activity.

Create, communicate, and maintain quality control policies and work procedures to enable adherence to risk management requirements. Complete risk assessments to identify root causes and develop corrective action plans.

Manage customer and vendor relationships within the cash supply chain to ensure adherence to service levels and contractual obligations.

Research, clarify, and resolve routine to complex operational problems across multiple work processes that include but is not limited to machine issues, inventory management, customer transactions, accounting, and settlement activity.

Desired Experience + Traits

Bachelor's degree or equivalent work-related experience.

Typically requires 5+ years of successful leadership experience in a fast paced, highly regulated operations environment.

People focused and service oriented.

Strong problem solving and excellent analytical skills.

Excellent verbal and written communication skills.

Possess strong organizational skills with the ability to achieve results under pressure while also effectively managing multiple priorities with competing demand for resources.

Demonstrated experience and versatility working collaboratively across offices and functions to building relationships and influence key constituents, both internally and externally.

Highly energetic and excellent coaching skills.

Demonstrated ability to work under pressure and make immediate independent judgment decisions.

Experience scoping, leading, and implementing process improvement initiatives.

Base Salary Range: Min: $101,000 - Mid: $131,100 - Max: $161,400 (Location: San Francisco)Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with market data.BenefitsWe offer a wonderful benefits package including: Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.The SF Fed is an Equal Opportunity Employer.#LI-OnsiteFull Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)YesJob CategoryOperationsWork ShiftSecond (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)