Customer Service Representative

Description We are in the healthcare insurance industry and are currently in need of a Bilingual Spanish Customer Service Representative who has a Health and Accident License in their state of residence based in San Francisco, California. This role falls under contract employment and will involve working remotely. As a Customer Service Representative, you will be the first point of contact for our customers and will be crucial in maintaining customer satisfaction and loyalty.Responsibilities: Provide assistance to customers, helping them navigate the healthcare system effectively Address customer inquiries and resolve any issues in a timely and professional manner Use your skills in data entry to maintain accurate records of customer interactions Leverage your understanding of health insurance to recommend and enroll customers in suitable plans Collaborate with the team to ensure a smooth customer service process, contributing to the team's overall performance Stay updated with the latest products and services offered by the company to provide accurate information to customers Actively participate in training sessions and team meetings to continuously improve your performance Use your problem-solving skills to handle complex customer issues, escalating them to higher authorities when necessary Monitor customer accounts and take appropriate action when needed Uphold the company's standards in all customer interactions, ensuring customer satisfaction at all times. If you're interested in this position, please apply to this position and contact Meaghan O'Brien at meaghan.obrien - at - roberthalf - .com with your word resume and reference job ID# 00416-0013101732 Requirements Must be bilingual in Spanish Must have an active Health and Accident Life Insurance license licenses in more than one state preferred At least 1 year experience in AMA Marketplace Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Proficient in relevant computer applications and data entry Ability to interact professionally with customers and team members Ability to handle stressful situations and remain calm and professional Must be able to work independently and in a team environment Strong problem-solving skills and attention to detail Must be able to work in a fast-paced environment Must have flexible availability, including evenings and weekends as needed Must have strong ethical standards and integrity Must be able to maintain confidentiality Ability to learn quickly and adapt to new processes and procedures. If you're interested in this position, please apply to this position and contact Meaghan O'Brien at meaghan.obrien - at - roberthalf - .com with your word resume and reference job ID# 00416-0013101732 ­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .