Production Support Engineer II - Invitae

Invitae, now part of Labcorp, is looking for a Production Support Engineer II to join its team in San Francisco, CA. The Production Support Engineer II will provide first-tier troubleshooting support for all hardware and software in our highly-automated diagnostic laboratory. This position will support laboratory staff and processes by responding to error alerts, work requests, and offering assistance promptly to ensure lab operations run smoothly. Other responsibilities include but are not limited to: troubleshooting automation-related instruments including integrated workcells, investigating downed systems and performing root cause analysis, repairing instruments, and performing post-maintenance performance validation.As an integral department with hands-on responsibility to deliver Labcorp’s mission, our Production Automation Support Engineering team members have the opportunity to impact patient lives in meaningful and innovative ways, while partnering cross-functionally within the lab operations team.The schedule for this position will be: Tuesday-Saturday, 7am-330pm pacific timeAddress: 1400 16th Street, San Francisco, CA 94103Responsibilities:

Provide automation support to lab staff and production systems

Troubleshoot, repair, and maintain robotic liquid handling systems and other automation instrumentation

Interact with Laboratory Information Management System (LIMS)

Assess work requests from lab staff, create detailed tickets, and escalate to the proper teams as needed

Work collaboratively with clinical lab personnel and various functional groups to investigate process failures and find root cause

Identify issues that may adversely affect the quality of test results and report to appropriate representatives to ensure prompt resolution

Qualify lab equipment for production use

Maintain an inventory of equipment, tools and supplies

Assist with the implementation of new automated processes

Process documentation and record keeping associated with the above activities

Ensure that teammates and lab staff are always informed about the status of support efforts

Train new team members and ensure their competency. May coach and mentor junior or new team members, offering guidance to team members who are developing skills

Create and revise SOPs and training resources

Requirements:

B.A./B.S. in Engineering, Biology or relatable life science

Preferred Qualifications:

2 years of direct experience in a high complexity lab environment as an operator or equipment support personnel highly desired

Experience working in a high sample volume FDA, ISO 13485/15189, GMP, GLP and/or CAP/CLIA certified laboratory strongly preferred

Experience operating or maintaining industry standard laboratory equipment hardware and software used in high throughput laboratories, including but not limited to custom integrated workcells, liquid handling (Hamilton STAR/STARlet, Agilent Bravo, Dynamic Devices Lynx), scheduling software (Overlord, GBG), and ancillary equipment (centrifuges, cold storage, etc.) strongly preferred

Skills and Competencies:

Cross-functional collaboration with automation and assay development teams as well as quality and production

Equipment operation, maintenance, repair, and troubleshooting

Software and integrated system troubleshooting

Basic awareness of assays as they relate to equipment requirements (i.e. sample/reagent format, liquid classes, time/temperature sensitivity, material safety and storage conditions, aseptic technique, etc.)

Basic experimental design for the purpose of root cause analysis

Ability to work under pressure, especially with time and resource constraints

Ability to communicate using technical language and develop a technical vocabulary

Working Conditions:

Fast-paced NGS lab with potentially heavy (50+ lbs) equipment

Some travel for those who require vendor training (Reno, Boston, Bay Area)

Pay-range: $30-$39.53/hrAll job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (https://careers.labcorp.com/global/en/us-rewards-and-wellness) .Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (https://careers.labcorp.com/global/en/accessibility) or contact us at Labcorp Accessibility (Disabilityapply@LabCorp.com) .For more information about how we collect and store your personal data, please see our Privacy Statement (https://www.labcorp.com/about/web-privacy-policy) .