Lead Operations Support Specialist (External Communications)

CompanyFederal Reserve Bank of San FranciscoWe are the Federal Reserve Bank of San Francisco—public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans. We are a community-engaged bank, and are committed to understanding and serving the vibrant, expansive communities of the Twelfth District. That means we seek and appreciate new perspectives. We respect people for what they do and for who they are. We build opportunities to learn and grow. When you join the SF Fed, you become part of a diverse team united in its purpose to promote an economy that works for everyone.As our Lead Operations Support Specialist , you will provide specialized support and service that is administrative, clerical, logistical, and/or analytical in nature for the External Communications team.Essential Responsibilities:

Provides support for a variety of group operations, including but not limited to: personnel and organization changes and events, onboarding/off-boarding, training operations, website maintenance, communications, budget tracking, travel, purchases and equipment, facilities/space planning, and time tracking.

Execute special or continuous research and data analysis tasks. Analyze problems, determines approach, compiles, and analyzes data.

Independently design and create reports and participate in special cross-functional projects that require complex project coordination in response to business needs.

Data entry, manipulation, and reporting using one or more technologies. Verify entries for accuracy and completeness. Can create new reports and analyses using the system. Act as knowledge resource for technology and applications specific to the department operations; may train others.

Partner with key stakeholders and/or managers to manage vendor relationships. Work closely with user groups and contracted service providers to assess internal needs and vendor performance. Perform cost and spend analysis to identify cost effective solutions for existing and future contracts.

Project manage ongoing initiatives via meeting management, document organization, and both email and in-person follow ups. Partner with cross functional leaders to ensure successful project completion.

Additional Responsibilities:

Uses group-specific knowledge to support the daily operations of the group; support multiple areas of the group while maintaining expertise in those areas.

Collaborates and partners with group business lines and the Bank’s support areas.

Handle mail and records, make travel arrangements, arrange appointments and office events, respond to inquiries in a timely manner.

May also include responsibilities for reception/telephone and greeting visitors.

Make recommendations for new procedures and implements them; make recommendations for improvement to existing processes.

Assist with other operational tasks as necessary.

Requirements:

Associate Degree preferred, not required.

Typically required four or more years of related experience.

Proficient in the Microsoft Office Suite.

Advanced/specialized understanding of the relevant group operations, policies, and procedures.

Experience with database-driven software preferred.

Experience collecting, transforming, analyzing, and reporting on data preferred.

Experience working cross-functionally to meet internal and external client needs preferred.

Experience working independently to complete tasks preferred.

Base Salary Range: Min: $78,200 - Mid: $101,700 - Max: $124,900 (Location: San Francisco)Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographic and other market data.Benefits:We offer a wonderful benefits package including; Medical, Dental, Vision, Pre-tax Flexible Spending Account, Backup Child Care Program, Pre-Tax Day Care Flexible Spending Account, Paid Family Care Leave, Vacation Days, Sick Days, Paid Holidays, Pet Insurance, Matching 401(k), and Retirement/Pension.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.The SF Fed is an Equal Opportunity Employer.#LI-HybridFull Time / Part TimeFull timeRegular / TemporaryRegularJob Exempt (Yes / No)NoJob CategoryOperationsWork ShiftFirst (United States of America)The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.Always verify and apply to jobs on Federal Reserve System Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank social media channels.Privacy Notice (https://www.kansascityfed.org/documents/7797/WorkdayPrivacyNotice.pdf)OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.Why Our People Choose Us:Our reputation precedes usThere will always be room for personal growthOur people are firstYou’ll find the right balanceYour responsibilities will be meaningfulWe hope that you will be our future colleague.Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.