Dispatcher

Express Employment Professionals has an immediate need for a Dispatcher/ Customer Service Rep! In this position, you will provide support to an HVAC services company in the Kearny Mesa area.

Essential Duties:

-Customer service- engage in client discussions professionally and politely to uncover their needs and address issues

-Gathers, records, and maintains customer information accurately

-Match technicians to jobs based on location and skill level, and coordinate arrival times with homeowners

-Log service calls, track job progress, and maintain records of parts used

-Relay information between clients and technicians, providing updates on appointment times, delays, and changes

-Provide logistical support to technicians in the field

-Assist with billing

-Perform other duties as needed

Experience/ Skills Required:

-2 years minimum of previous experience as a Dispatcher in a similar setting (HVAC, plumbing, construction, contractor office)

-Have strong customer service skills

-Bilingual in English and Spanish is a plus!

-Must have strong organizational skills

-Previous billing/ invoicing experience (AR/AP also works)

-Ability to multitask and work independently!

Work Environment:Office environment

Education: High School Diploma or GED required

Compensation: $19-$24/hr.

Apply online or email your resume:

Express Employment Professionals can help you find the job that is a good fit for your needs and abilities, and you’ll never pay a fee for our services and support. For consideration, please email your resume at SanDiegoCAEast@expresspros.com.