Customer Complaint & CAPA Coordinator

Please visit www.HollandiaDairy.com/careers for the complete job posting and information on how to apply.

Ideal Candidate Criteria: Must have knowledge of Management of the CAPA Program with 2+ years experience in Root Cause Investigation; Managing and assigning corrective/ preventative action(s) as appropriate; Customer Complaint and CAPA tracking/trending; Verification activities; internal/external audit support.

Job Duties:

This position would track/trend and ensure proper investigation, associated corrective/preventive action(s), as well as verification activities that could stem from customer complaints, internal/external audit findings, failed product testing of any kind, deviations from Hollandia policies and procedures, or any adverse trends noted in any area relating to production, food safety, or quality.

Tracking/trending of data collected.

Working with and leading cross functional teams to find true root cause(s), as well as appropriate corrective/preventive action(s)

Continuous Improvement

Manage SQF Practitioners and system

Ensures timely and appropriate response to customer complaints.

Other duties as assigned.

Skills Needed: Must have a Bachelor of Science Degree; 2+ years of Quality or CAPA Experience. SQF Practitioner, PCQI, CAPA Training is a plus, but not required. Must be able to complete certifications within 3 months. Must have advanced skills in Microsoft Excel and Word. Requires excellent verbal and written communication skills.

Physical Requirements: While performing the duties of this Job, the employee is continuously required to stand, talk and hear; frequently required to use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch, or crawl; frequently required to walk, sit, climb or balance; continuously required to lift/push/pull up to 25lbs, occasionally required to lift/push/pull 50lbs.; specific vision abilities required by this job include close, distance, color, peripheral, depth perception and ability to focus.

Benefits:

On day one, excellent medical, dental, vision, employer paid for long-term disability, life insurance (free up to $50k); various additional options to choose from

Flexible Benefits account (FSA) for medical and dependent care

Generous PTO (Paid Time Off) allowances and holiday pay

401(k) plan with employer matching

Advancement and growth opportunities

Fun employee and family events

Employee gifts on birthdays & milestone anniversaries

Safety bonuses and raffles

Employee assistance program

Hollandia Dairy is an EEO/AA/Disability/Vets Employer

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AA/EEO Employer Hollandia Dairy is an Equal Employment Opportunity/Affirmative Action/Minority/Female/Vets/Disability/Sexual Orientation/Gender Identity Employer