Principal Inbound Product Manager - Platform Workflow Automation

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.The Now Platform is our modern Platform-as-a-Service (PaaS) that not only powers every ServiceNow delivered application, but also allows customers to create their own custom application and integration solutions.As part of the ServiceNow Platform team, you will partner closely with Design, Engineering and other PM leaders to define and build the capabilities that will power the next generation of the ServiceNow platform. Success means happy and productive customers, and a vibrant ecosystem of 3rd party developers who are able to build delightful user experiences on the NOW platform.We’re looking for an experienced Staff Product Manager that wants to seamlessly connect organizations across the enterprise on a no code platform. This is a special opportunity to be part of the team that is defining and driving the cutting edge of the ServiceNow workflow automation capabilities, by creating new and compelling low-code and no-code experiences on the ServiceNow platform. You will help define and mature the core platform products, your work will be highly visible and will improve the daily lives of millions of our customers.What you get to do in this role:   

Drive vision, roadmap, strategy and requirements that meet the needs of our enterprise customers

Define low-code / no-code workflow features and capabilities, and define idea experiences required to unlock customer and business use cases

Serve as an evangelist with internal stakeholders to develop and execute a cross-team strategy around data management, with emphasis on a holistic vision across multiple technologies for a broad set of use cases

Be a voice of the customer and provide a business perspective on value during day-to-day development

Be a visible product expert, sharing best practices both internally and with customers

Collaborate with Product Marketing, Field enablement, Sales and User Learning to produce go-to-market materials and training documents

To be successful in this role you have:

8+ years experience as a Product Manager

Experience with low-code workflow automation products

Experience with business process management and digital process automation technology

The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible

Comfortable delivering product presentations to large audiences

Proven ability to execute to plan and getting things done

Must enjoy working in a highly collaborative environment.

Must be able to travel approximately 15%

Priori experience with GenAI products and capabilities

Prior experience working with ServiceNow development

Process architecture background or relevant experience

Experience with Six Sigma, Program Management, Lean or other process methodology focusing on improving processes

Strong presentation skills and public speaking experience

Scrum Master or Scrum Product Owner certification preferred

#ProductjobsNot sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!For positions in this location, we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.