Customer Service Reoresentative (Chat + Phone)

We’re hiring a Customer Service Representative to join our team. This is an in-office role focused on assisting customers through live chat and phone support. We provide training and clear procedures for daily tasks.

What you’ll do

Respond to customer questions via chat and email

Answer incoming phone calls and provide accurate assistance

Create and update customer records in our system (data entry)

Document conversations and follow internal guidelines

Resolve common issues and escalate when needed

Maintain professionalism, accuracy, and timely follow-up

What we’re looking for

Strong English communication skills (written and verbal)

Comfortable with computers (email, web, basic Office/Google tools)

Detail-oriented, organized, reliable, and punctual

Ability to multitask and stay calm in a fast-paced environment

Customer service experience is a plus, but not required

Typing speed 40+ WPM is a plus

Bilingual (Spanish) is a plus

Training / Workplace Policy

Paid training and ongoing support provided.

We maintain a drug-free workplace. Employment may be contingent on a background check and pre-employment drug screening where applicable.

How to apply

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