Good Guys Customer Care Representative

Job Type

Full-time

Description

Customer Care Representative

● Pay: $17.50 an hour up to $27.50 with performance incentives

● Full-Time (40hrs), Monday – Saturday

● Additional Hours and Overtime may be available

● Location: Carlsbad

Primary Purpose:

To be successful in this role, you will need to be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing our Garage Door company.

Inbound calls to assist customers with their needs. Come join our Sales Team.

● Bonus Incentives

● Paid training

Requirements

Responsibilities/Requirements:

(This list may not include all the duties assigned)

REQUIRED: Previous Call Center Experience

● Proven sales and customer support experience or experience as a Client Service Representative

● Strong written and verbal communication skills.

● Strong keyboard skills.

● Strong active listening skills.

● Ability to multi-task, prioritize, and manage time effectively.

● Able to work independently.

● CRM experience is a huge plus

● High school diploma or equivalent

Knowledge:

REQUIRED: Previous Call Center Experience

● Strong knowledge of computer systems and software

● Excellent ability to multi-task through systems and applications, accessing multiple screens and tabs.

● Knowledge in the service industry is a plus, but not required.

● Be able to type 40 WPM

Working Conditions:

● Must be able to work in an office environment.

● Must be able to sit for long periods of time in front of a computer.

● The job environment is fast paced and results oriented.

● Must pass Drug test, Background check.

Benefits:

● Full Time

● PTO/Sick time

● Health, Dental, Life, Vision Insurance

● Growth opportunity and career path

PLEASE NOTE: Good Guys Garage Doors reserves the right to change, modify or add to the duties and essential functions at any time.