Bicycle Retailer Hiring Service Writer

As a Service Writer, you will be the key point of contact between customers and our service department. Your role will involve understanding customers' service needs, providing repair estimates, scheduling work orders, and ensuring timely and high-quality service. This is a great opportunity for someone who enjoys working in a dynamic, fast-paced environment and has a passion for cycling.

Key Responsibilities:

Greet customers in a friendly and professional manner

Assist customers with service inquiries, both in-person and over the phone

Create work orders for repairs, ensuring all details are accurately captured

Provide accurate estimates for service and repairs

Communicate effectively with mechanics to ensure repairs are completed on time

Keep customers updated on the status of their bikes

Maintain service records and manage schedules for the service department

Upsell relevant products or services based on customer needs

Assist with stocking, organizing, and cleaning the service area

Qualifications:

Prior experience in bicycle shop setting

Strong knowledge of bicycles, parts, and maintenance

Strong communication skills, both verbal and written

Ability to multitask and work in a fast-paced environment

Excellent organizational and time-management skills

Friendly and positive attitude with a passion for cycling

Proficiency with point-of-sale (POS) systems and general computer use

Benefits:

Competitive pay based on experience

Employee discounts on bikes, parts, and accessories

Paid training and opportunities for career growth

Fun and supportive work environment with a team of cycling enthusiasts