Sales Associate for Bakery and Cafe

Local bakery and cafe looking to fill our team of Sales Associates. For full time employees we offer benefits and 401k.

Guest Experience Associate

Job purpose

The Guest Experience Associate I (GEA-I) serves as a Customer Service ambassador, with a focus on engaging all visitors to ensure they have an enjoyable and positive customer experience. The GEA-I will help maintain a clean, safe, and healthy environment for each customer. The GEA-I maintains working knowledge of all products and services offered by the organization; directing visitors to the items that meet their needs and interests, while effectively addressing their questions or concerns. The GEA-I focuses on ensuring the customer receives his or her food and beverage orders, is informed about additional products for sale (baked goods, alcohol, etc.), and other amenities offered within the restaurant. The GEA-I will also assist in the service clean-up, dish and utensil removal, and other customer service or environmental related duties.

Duties and responsibilities

Engage and greet visitors in a friendly, helpful and professional manner

React positively to a rapidly changing environment and make good decisions under pressure

Address the needs of visitors and clients including directing them to restrooms, banquet areas, bakery, etc.

Answer customer questions and troubleshooting visitor issues

Assist in day-to-day operations including opening and closing procedures, as requested by the Supervisor or Manager

Develop a familiarity with database and point of sale software to carry out query and other POS tasks, as requested.

Complete service tasks, including, but not limited to:

o ‘Bussing’ tables using the same consistent format

o Carrying ‘bus-tubs’ to the kitchen when needed

o Stocking service stations throughout the restaurant

o Sweeping and mopping as needed

o Filling and changing sanitation buckets

o Filling product showcases when needed

o ‘Running’ food orders to tables

o Making drinks and salads, per customer order

Qualifications

Restaurant experience preferred, but not required

Able to work weekends and holidays, as requested

Strong verbal and written communication skills

Physical requirements

This position requires standing for long periods of time, moving arms, squatting, lifting and carrying heavy weights, up to 25 lbs

Ability to work in a fast-paced culinary environment, in various room temperatures depending on which area of the restaurant or kitchen you may need to invest time in

Ability to maintain a friendly, relaxing demeanor, courteousness, and quick service

Job Types: Full-time, Part-time