Product Support Specialist

Description Customer Service Technician: Be the AV Hero for Our Clients!Do you thrive on helping others and have a knack for technology? Are you passionate about providing exceptional service and ensuring client satisfaction? If so, join our team as a Client Services Technician and become the go-to person for all things AV!In this role, you'll be:

A customer champion: Providing technical support via phone, guiding clients through troubleshooting, and offering training on our proprietary software.

A proactive problem solver: Monitoring client needs, identifying potential issues, and working with our AV technicians to ensure smooth operation.

A collaborative teammate: Supporting installation teams and collaborating with sales and management to deliver seamless client experiences.

A tech-savvy individual: Possessing a strong understanding of audio-visual equipment, including DJ booths, mixing desks, video systems, and basic wiring principles.

A data-driven professional: Maintaining accurate client information within our CRM system and using data to identify areas for improvement.

An innovative thinker: Sharing ideas and proposing solutions to enhance our technical support systems and client experience.

We're looking for someone who:

Has 2+ years of experience providing technical support via phone.

Possesses strong computer and audio-visual knowledge, particularly Windows-based systems and networking.

Demonstrates excellent project management skills and a keen eye for detail.

Communicates effectively, both verbally and in writing, and thrives in interpersonal interactions.

Is a team player who enjoys collaborating and contributing to a positive work environment.

Possesses a proactive attitude and a willingness to learn and grow.

Ready to join a dynamic team and make a difference? Apply today!Requirements Audio Video, Microsoft Windows, iPhone, Android Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .