Customer Service Representative

Customer Service Representative

The Barking Lot is looking for an individual to join our team. Our ideal candidate is self-driven, motivated, and trustworthy.

The Barking Lot is the only state of the art self-service dog wash and full-service dog grooming business in Coachella Valley. We are looking for a Customer Service Representative with at least 2 years of customer Service experience in a challenging environment. Ideal person needs to be dependable, but also gentle, loving, and enthusiastic about dogs, working directly with customers and their dogs and their use of the self-wash services. In addition, this person will be answering calls, scheduling appointments (knowledge of different dog breeds is helpful) and maintaining the overall cleanliness of the shop. This is a position that requires the ability to multitask and most important is the candidates desire to be an integral part of a small team.

Responsibilities will include but are not limited to:

Service

Communicate with the client about their wants and if matches with the pet’s needs.

Create a comfortable, safe, and stress-free environment for the pet.

Produce a pet service that results in quality over quantity.

Following safety/emergency protocols as directed.

Employee is responsible greeting all guests, answering phones and booking.

Maintenance

Ensure grooming salon is clean, sanitary, and presentable at all times following daily/weekly maintenance schedule.

In general, all team members at The Barking Lot will strive to create an environment where our clients and their dogs are not only safe and healthy, but emotionally happy and fulfilled

Additional Responsibilities

With the size of our company, our involvement with the community and our pursuit of growth there will be multiple times that we need to delegate out responsibility of special tasks. We will try to ensure that clear direction and expectations are set any time this situation arises.

Core Qualities for all employees:

Committed

Energetic

Engaging

Position Conclusion: The key to success in this position is communication; not just in meeting, but exceeding client expectations and building lasting relationships. It is extremely rewarding as you will be an important part of The Barking Lot contributing to the overall well-being of the dog and the satisfaction of the owner. This is your opportunity to be part of a growing company whose mission centers around two customers, the dog and the owner and their satisfaction.

There is opportunity for advancement to the position of bather with training and is based on performance and commitment to The Barking Lot’s success as well as a desire to become a bather.

Please submit your resume. Do not call or visit the shop. Thank you!