Call Center Representative

Who is Direct Connect Connections?

Since 2008, we have provided full white glove installation services for big brands in California, the surrounding states and across the nation. As a licensed installer of products from some of the top brands in the industry, we are proud to be customers' source for top services at their homes or business. We partner with top-tier retailers to offer white-glove delivery and installation services. If you want to be on the back-end of making these deliveries run smoothly, consider applying today.

Job responsibilities:

- Use phone (voice), email and other forms of communication to address the needs of our client’s customers

- Scheduling/routing

- Follow up with member for install date and time frame (Day before and day of)

- Respond to emails and voicemails from customers

- Provide product support, solutions & additional product information

- Quality control of jobs on client portal (confirming pictures, signature from member, installer notes, closing the jobs on, Closeout call/survey)

- Occasional transfer of job information from client portal to in-house business portal

Requirements:

- Excellent verbal and written communication skills

- 1+ year(s) of customer service experience

- Strong desire and passion to help and serve others

- Ability to follow procedures and responsibilities

Preferred:

Customer service, Phone etiquette, English/Bilingual, Data Entry, Sales experience.