Bilingual Spanish Speaking Customer Service Rep Wanted (ENTRY LEVEL)

Job Title: Customer Service Representative

Job Description:

This role services as an integral part in the continued success and growth of our Company. This position requires a high energy level with a focus towards customers and a strong desire to succeed. Good organizational skills, attention to detail and excellent communication skills are required. Scheduling service calls, preparing and dispatching work to contracted individuals. Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer request for maintenance.

Duties:

Schedule customer phone requests for maintenance services into Access Database

Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors as needed

Reassign work as needed, making judgments based on current workloads and priorities

Contact customer to communicate status updates and changes

Professionally field customer complaints and attempt to resolve, involving supervisor when necessary

Validate and perform invoicing transactions in QuickBooks daily

Completed service calls to be invoiced within 24 hours

Maintain confidentiality to customer and employer information at all times

Qualifications:

High School Diploma or Equivalent

3 years experience in customer service/dispatching a Plus

Proficient with computers, Windows applications

Detail oriented

Effective communicator with all levels of customers, staff and management

Ability to work under pressure

Excellent written and oral communication skills

Excellent inter-personal skills and customer service skills

Must have exceptional organizational skills, willing to learn, deadline-oriented.

Maintenance/Construction background would be helpful but not necessary

Previous related experience a definite plus

Must be Bilingual in Spanish & English

Hours:

Monday- Friday 8AM - 5PM (1 hour lunch)